Frequently Asked Questions

Shipping and handling.

We only ship within Australia using tracked and insured Australia Post parcels.

Tracking will be sent once via email once your order is confirmed.

Returns.

In order to be eligible for a refund, you have to return the product within 10 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 10 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team.

What payment options do you offer?

All leading credit cards are accepted, Afterpay, Paypal, cash on pickup and bank deposit.

Can I pick my order up locally?

Yes you can! We can organise pick up after your purchase is made.

Do you offer layby?

Yes we do! Just send us a message to confirm terms.